How to organize a DevOps/SRE team, avoid burnout and effectively manage incidents

Over the past year, we have conducted dozens of interviews with our customers and customers’ duty engineers from major banks, ecommerces, telecom providers, manufacturers, and technology companies to get insights into what effective incident management is all about. In addition, we asked our engineers handling over three hundred thousand incidents monthly which mistakes they think DevOps/SRE teams make most often, and how to configure the incident handling process to avoid them.

In this webinar, Loglix’s DevOps team will share our experience and discuss:

• What mistakes DevOps/SRE teams mostoften make, and how to set up the incident handling process to avoid mistakes;
• Why all teams handle incidents differently;
• How monitoring tools discreetly affect the process of incident handling;
• How to avoid burnout and firing engineers;
• And most importantly, how to change the situation and continue to develop the infrastructure when the flow of incidents seems unmanageable.

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